Privacy Policy

Overview

SyncMate helps Shopify merchants export selected store data to CSV and Excel, and sync selected Shopify data to Google Sheets. This Privacy Policy explains how SyncMate handles information when merchants install or use the app.

SyncMate uses read-only Shopify access. It does not create, edit, delete, fulfill, refund, publish, or otherwise modify Shopify data.

Information SyncMate Accesses

SyncMate accesses Shopify data only as needed to provide merchant-selected exports, Google Sheets syncs, job history, support, troubleshooting, billing, plan enforcement, and app reliability.

SyncMate may store limited shop profile and app usage metadata, such as store name, domain, country, Shopify plan, aggregate resource counts, sync/export status, and limit events. This metadata is used for support, troubleshooting, billing and plan enforcement, security, app operation, and product reliability improvement.

Depending on merchant selections and plan access, data types may include Shopify store or admin data such as:

• Orders
• Products
• Customers
• Inventory
• Payouts
• Fulfillment Orders
• Discounts
• Collections
• Draft Orders
• Locations
• Menus
• Inventory Transfers

Customer or order data may include personal information such as names, email addresses, phone numbers, shipping addresses, billing addresses, order history, and related customer information when the merchant selects those exports or syncs.

How SyncMate Uses Data

SyncMate uses Shopify data to:

• Generate CSV exports.
• Generate Excel exports.
• Write selected data to Google Sheets.
• Run scheduled Google Sheets syncs.
• Show export and sync history.
• Enforce plan limits.
• Provide support and troubleshooting.
• Maintain app security and reliability.

SyncMate does not sell customer data and does not use merchant customer data for unrelated advertising or marketing.

Google Sheets Access

If a merchant connects Google Sheets, SyncMate uses Google access to create, write, and update spreadsheets for SyncMate exports and syncs. Google Sheets access is used only for spreadsheets connected to SyncMate workflows.

Merchants are responsible for managing access to their Google account and spreadsheets. If a spreadsheet is shared with other people, those people may be able to view the exported Shopify data.

Export Files And Retention

Generated export files may be stored temporarily and privately so merchants can download files and view export history. Retention windows depend on the merchant's plan:

• Starter: 7 days.
• Pro: 30 days.
• Business: 90 days.

After the applicable retention period, SyncMate may delete generated files or clear stored job output details while retaining minimal metadata needed for support, billing, security, or compliance.

Shopify Privacy Webhooks

SyncMate supports Shopify privacy webhooks, including customers/data_request, customers/redact, and shop/redact. These requests help Shopify and merchants manage data access, deletion, and redaction requirements.

When SyncMate is uninstalled, scheduled syncs are stopped and app data is handled according to the cleanup and retention behavior described in this policy.

Service Providers

SyncMate may use infrastructure and service providers to operate the app, including hosting, storage, database, queue, logging, email, security, billing, and Google integration providers. These providers are used only as needed to run SyncMate.

Merchant Responsibilities

Merchants are responsible for:

• Choosing which Shopify data to export or sync.
• Protecting downloaded CSV and Excel files.
• Managing access to Google Sheets that receive Shopify data.
• Deleting exported files or spreadsheet data from their own systems when needed.
• Using SyncMate in compliance with applicable laws and policies.

Security

SyncMate uses reasonable technical and organizational safeguards to protect app data. No system is perfectly secure, and merchants should avoid sharing exported or synced data with unauthorized people.

Contact

For privacy questions or support requests, email support@sync-mate.com.